Subject: Invitation to Share Experience on 112 Accessibility Implementation - for Ms. Kadi Luht-Kallas
From: "Unda Jansone" <[email-masked]>
To: "SiM info" <[email-masked]>
Cc: "Iluta Riekstina" <[email-masked]>,Artūrs Pokšāns <[email-masked]>
Date: Fri, 27 Feb 2026 16:16:48 +0200

TÄHELEPANU! Tegemist on väljastpoolt asutust saabunud kirjaga. Tundmatu 
saatja korral palume linke ja faile mitte avada!

Dear Sir or Madam,

We would kindly ask you to forward this message to Ms. Kadi Luht-Kallas.

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Dear Ms. Luht-Kallas,

We represent SIA “Agile un Co”, a research team currently carrying out a 
project in cooperation with the Information Centre of the Ministry of the 
Interior of Latvia concerning the development of the Latvian single 
emergency number 112 service.

As part of this research, we are assessing the implementation of Real-Time 
Text (RTT) and Total Conversation solutions to ensure accessible emergency 
communications for all users, including persons with disabilities, in line 
with European Union accessibility requirements.

Given Estonia's experience with the “Uue põlvkonna 112” project and your 
involvement in it, we would highly value the opportunity to learn from your 
practical experience. We would like to kindly invite you or a suitable 
colleague to a remote meeting to discuss topics such as:

• practical experience with RTT and/or Total Conversation implementation;
• technical and operational challenges encountered during deployment;
• impact on PSAP architecture, workflows and operators;
• user adoption and real-life usage of accessible emergency communications;
• lessons learned and recommendations for countries currently planning 
implementation.

The information shared will be used only in aggregated form within the 
research to support informed decision-making for the future development of 
Latvia's 112 service.

We would be grateful if you could suggest a convenient time for an online 
meeting in the coming weeks.

Kind regards,

On behalf of SIA “Agile un Co”

--

Unda Jansone

Business Process and Technology Expert

Tel: +371 28326745
Address: Marijas str. 2A, Spaces, Riga| Riga | Latvia | LV 1010
E-mail: [email-masked] <mailto:[email-masked]>   | Website: 
www. agile.lv <http://agile.lv/>